Contact Us

Tiktok Live Account: poptoy00002

WA:+64 2040441196

Email: info@poptoyzone.com

FAQs

How long will it take to receive my order?

It takes 72 hours for us to ship out your order and usually 10-15 business days to receive your order after we shipped out. We’re doing our best to deliver it promptly for you.

Do you ship to my country?

Yes, we do world-wide shipping.

Do I need to pay customs duties?

No, there will be no additional customs duties or taxes after you place an order through our website; we will cover all costs. We will ensure that the goods are delivered to your address without incurring any customs duties.

How much for shipping fee?

Standard shipping fee: $5.99 in eligitable areas

Free shipping over $50: United States (mainland) United Kingdom, Australia, Canada, Mexico

Free shipping over $90: EU countries,New Zealand, UAE

Saudi Arabia: $11.99

How do I contact customer service?

Please contact us on email: info@poptoyzone.com

Please leave your order number and questions after you ordered.

We will reply you in 24 hours.

Can I buy products that are not shown on the website?

Of course! Please send pictures of the designs you want to: info@poptoyzone.com and we will give you a quote with a special link:)

What would the condition be like for confirm design?

The confirm design box is opened to check card design, inside is brand new & sealed bag (whether bag is sealed depends on its own design)

With box option: parcels include original box

No box option: parcels include card & doll, (exclude original box). Because logistics company charges based on product volume, original box takes up more space, that's why "no box" option is cheaper.