Política de reembolso

In order to maintain the integrity of the mystery box (blind box)/ Dolls/ POP TOYS, Please kindly understand that we don't accept exchanges / returns / refund unless the item is severely damaged by non-human factors. Once buyer ordered, buyer agree to our refund policy. 

We will professionally choose our product resource to make sure the authenticity, and we will carefully inspect for the product defect before shipping if it is non blind box. But we are not responsible for the product ORIGINAL defects, which includes:

  1. Repeat design in whole set
  2. Original quality issue by official brand
  3. Misprinted

❌ More That Is Not Eligible for Return or Refund:

  1. Dissatisfaction with the randomly received character or style
  2. Box opened by you without quality issues
  3. Damage caused by misuse or human error after you opened the box
  4. Issues resulting from improper use
  5. Defect or damage without unboxing video
  6. Once shipped, items in transit are not eligible for a refund or cancellation until 30 days have passed
  7. Packages marked as "Delivered" but items not "Recieved" (INR. If the carrier’s tracking information confirms that your package has been delivered to the address provided during checkout, POP TOY is not responsible for lost or stolen packages. Please check around your property, with neighbors, or contact your local post office/carrier (e.g., USPS, GOFO) first. If you still cannot locate it, please contact our support team within 7 days of the "Delivered" status, and we will assist you in opening a carrier investigation or filing a missing package claim.)
  8. Price change (Our price changes based on multiple factors: market condition, international shipping fee, exchange rate, etc. We appreciate your understanding.)

 

 

✔ Situations Covered by Our Support:

✅ Free Replacement or Full Refund:

  • Package lost or stolen 
  • Item is severely damaged during shipping (unboxing video needed)
  • Item received does not match your order

✅ We will offer Partial Refund or Coupon, Free Replacement or Full Refund, depends on the situation:

  • Item is slightly damaged during shipping
  • Tracking status stopped for longer than 30 days (please contact us first)

Before you open the package from us, please record the entire unboxing process video in one take (no edited), in case of any aftersale issues. We don't accept any aftersale issue without an unboxing video.

The final right of interpretation belongs to our company (POP TOY)

You can always contact us for any aftersale question at info@poptoyzone.com